FAQs

FAQs

All your Questions answered in one place

Some of your Questions:

About Kissht

What is Kissht?
Kissht is a web and mobile App platform that provides electronic gadgets and many other products across categories on easy monthly instalments. So the next times you want to buy the latest iPhone or Macbook or any of your favourite devices don’t let the lack of a credit option bother you.
What kind of products can I buy here?
Phones/ laptops/ electronics and even furniture. You name it, we’ve got it! From interiors for decor to products that increase the productivity in your life (like a laptop or a phone), we give loans for everything.
How is Kissht different from other players in the market providing EMIs on products ?
Most of E-Commerce portals provide EMI on credit card. However, not everyone - especially students and young professionals - possess credit cards. That is why Kissht provides loans on your debit card (savings account) after assessing applicants’ creditworthiness using machine learning algorithms, big data and Artificial Intelligence. We aim at easy access to credit for all on flexible EMIs without card.
Are the products on Kissht covered by warranty?
Absolutely! All products on Kissht are 100% original and are covered by the manufacturer’s warranty from the day of purchase.

Kissht Eligibility

How do I know whether I am eligible?
You must have a bank account in your name and a Govt ID card. At Kissht, we do not measure creditworthiness through traditional channels such as your CIBIL score only. Instead, we study your digital footprint in addition to the information in the public domain such as your Aadhaar number and PAN card to assess how likely are you to repay your loan successfully. Positive spending habits such as paying bills on time, accurate personal information in public domain such as Aadhaar Card, and a good plan for repayment would increase your eligibility.
I don’t have an Aadhaar Card?
If you do not have an Aadhaar card, that’s ok. However, we need some Govt ID proof that can be validated by our systems to verify your identity (Voter ID, Passport).
I do not have net banking on my account. Am I still eligible?
Yes, you are still eligible for a loan. Just upload scanned copies of your bank statements or the updated bank passbook from the past year, and you are good to go!
I do not have a bank account but can pay in cash. Am I still eligible?
Sadly, you are not eligible in that case. Uploading bank statements is an important part of our process, without which our systems cannot assess the credibility of your loan application.

Repayments for EMI

Are there any hidden charges that I should be aware of?
No, there are no unpleasant surprises in the form of hidden charges at Kissht. Our pricing is absolutely transparent.
At what stage do I make the down payment?
Once the decision is made and the loan is approved we will notify you. You can make your down payment via debit card, credit card or net banking.
What is EMI?
While most months are easy, others aren’t. Unforeseen expense can take anyone by surprise and upset the monthly budget. That is why, we offer our customers the flexibility to skip paying an instalment in a tough month and pay it the next month for a small convenience fee.
If I buy a product from Kissht, how would I pay the EMIs?
We don’t want to bother our customers with nitty-gritties of EMI. That’s why we set up an Auto Debit Instruction from your savings bank account so that the instalments are automatically deducted from it every month.
Will late payment of the monthly installment invite some kind of penalty?
Well a late monthly payment invites a convenience charge along with it. The charge however will depend on your product price.
What happens if I don’t pay my monthly installments?
Like any other loan, all agreements are legally binding as per RBI regulations and not paying EMIs is a criminal offence in the Indian court of law. After you default on the loan, your personal information is sent to all credit bureaus and banks in India who then subsequently drop your credit score (or CIBIL score). It will become really hard for you to take any bigger loan from any Bank in India in the future as they will see that you have not paid EMIs in the past in your credit history.
What do I do incase my savings account doesn't have enough balance at the time of due date?
The required amount of balance must always be maintained at the time of due date for debiting the monthly payment. Insufficient balance would lead to a bounce of payment which is a criminal offence in the Indian court of law. It shall also attract a penalty (same as the convenience fee for a ‘no payment’) and affect your credit score adversely.
Do you have an option of pre-payment of the EMIs?
Yes, our customers can pre-pay the instalments without being penalized.
Can I extend the tenure of EMIs after taking a loan?
sorry, extending the tenure after a loan has been approved is not possible. :/
What happens if I skip a monthly instalment? Can I pay it at once the next month?
We strongly advise you not to skip paying an instalment. Defaulting on an instalment will dip your credit score and you will not be able to take further loans from any financial institution. Kindly get in touch with us for detailed guidance. You cannot skip the payment for a particular month. Skipping a payment will invite a convenience charges along with the monthly payment.
Once I have paid all the EMIs how do I get a confirmation?
We will send you a No Objection Certificate once you have paid all your EMIs.

Kissht Process

How do I buy something from Kissht?
Buying your dream gadget from Kissht is as simple as 1-2-3.

You can either choose a product directly from Kissht or visit to our merchant partners to buy products.

Choose your preferred EMI plan & Loan tenure

In case you are a new customer, Enter your basic details like First Name, Last Name, PAN Card number, Date of Birth,

Make Down payment

Upload all relevant details such as ID Proof, Address Proof & Bank Statement.

We will let you know in 24 hours whether your purchase-loan has been approved.

In case of an approval, we will seek your permission for monthly auto-debit of your registered bank account for paying the EMIs.
What are the payment options?
You can use a Debit Card / Net Banking or Wallets to make the downpayment on the App. For monthly EMI payments, we will auto debit your bank account using NACH mandates once they get approved. Meanwhile, you can also use the App to make EMI payments
How many products can I buy from Kissht in a single order?
You can buy only one product at a time using Kissht. However, you may apply for a second product once you have repaid your 1st EMI in time or prepay your loan, whichever is earlier. Of course, we advise you to pay up quicker to avoid multiple debts.
How much time would it take to approve my application?
Typically, our systems take around 24 hours for final approval of loan application.
How do I cancel my application?
If you want to change the product you can always do that through the app via the side menu swiping right on the application. If you want to cancel the product, don’t hesitate to get in touch with our customer support team at care@kissht.com. They would love to help you with that (trust us; they wait for you all day).
How do I change my address and contact details?
You can always get in touch with our customer happiness team to get it updated at info@fastbaking.com

Online Shopping on EMI (Product purchase)

How much can i borrow?
You can take a loan for any amount between ₹1000 to ₹100,000
How will the loan amount be distursed?
Payment happens to merchant directly, so you do not have to worry about the cash.
What will be the repayment schedule of the loan?
You can choose any monthly repayment schedule of a minimum of 3 months and up to 12 months depending on your convenience.

And for products bought under scheme Buy Now Pay Later ( BNPL )– You Can Pay later after 1 month.
What will be the interest rate?
The interest rate depends on the product and the period of repayment that you choose. Generally it is in the range of 5% to 15%.
Is there any kind of down payment on the products?
Yes, you need to pay a minimum of 25% of the cost of the product you want to purchase as down payment bought directly from our online store.
Do you give interest free EMIS?
Depending on offers we give time to time or your credit score, we might surprise you with interest free EMIs.
Are there any hidden charges?
No, there are no hidden charges.
How can i make monthly payments?
You can pay through Wallets, ECS or Online Transfer.
What documents are need to approve a loan?
Documents related to KYC as per regulations are needed.
Do you access my CIBIL score?
Yes, on behalf of our Financing Partner, we have to do it as a mandatory step for verification and eligibility.
I want to purchase leter, can i apply for a pre approval?
Yes, you can take a line of credit and buy later either from us or our merchant partners.
What is the procedure to return and get a refund for my purchase?
We do not have a return/refund policy. However, you can replace the product in case it is defective/damaged. Replacements are subject to the respective e-commerce portal's return policy.
What if the delivery is delayed?
The delivery totally depends on our merchant partners! If it’s delayed then that’s unusual. Please get in touch with our customer support team.