FAQs

All your Questions answered in one place

ABOUT KISSHT

How is Kissht different from other players in the market providing EMIs on products?

Most of E-Commerce portals provide EMI on credit card. However, not everyone - especially young salaried & self-employed professionals - possesses credit cards. That is why we at Kissht, provide loans on your debit card (savings account) after assessing your creditworthiness using machine learning algorithms, big data and Artificial Intelligence. We aim at easy access to credit for all on flexible EMIs without credit card.

Are Kissht & OnEMI Technology Solutions Pvt. Ltd. different companies?

Kissht is the brand owned and operated by OnEMI Technology Solutions Pvt. Ltd

Where is Kissht Based out of?

Kissht (OnEMI technology Solutions Pvt. Ltd.) is headquartered in Mumbai, India.

What is the relationship between OnEMI Technology Solutions Pvt Ltd and SiCreva Capital Services Pvt Ltd?

OnEMI Technologies is engaged in the business of merchant acquisition / tie-ups, development of credit gateway technology, assessing the credit worthiness of the customer using its proprietary software and algorithm and credit marketplace platform for provisioning of instant consumer loans through our financing partners whereas the entire credit assessment, KYC processing, credit approval, financing of consumer loans for purchase of goods and services from online as well as offline channels and the collection of EMI's from the customers of OnEMI Technology Solutions Pvt. Ltd. is taken care by SiCreva Capital Services Pvt. Ltd and its other financing partners.

In other words, OnEMI Technologies provides a platform for the various loans we cater to which is in turn financed and processed by SiCreva Capital Services Pvt. Ltd.

"SiCreva" being a registered Non- Banking Financial Company (NBFC) and wholly owned subsidiary of OnEMI is, inter-alia, engaged in the business of financing consumer loans for purchase of goods and services from various channels such as online, offline and mobile as well as direct personal loans to consumers and more particularly to the customers of OnEMI when required.

* There is a robust agreement between OnEMI and SiCreva, which documents the following:
(a) The activities that SiCreva has outsourced to OnEMI in accordance with the RBI Directions on Managing Risks and Code of Conduct in Outsourcing of Financial Services by NBFCs dated November 9, 2017 (specifically para 5.5)
(b) Sharing of the Kissht brand between OnEMI and SiCreva.

Is Kissht the loan selling company or is it finance by some other bank/NBFC?

Kissht acts as an online platform for loan applications and approval and enables its customers to get the best offers for their loan requirements. While we enable you to apply for loans, the loan approval is eventually done by our team of financing NBFC's & banks. SiCreva Capital services Pvt. Ltd. is one of the NBFC's which finances loans applied through Kissht. Apart from these, we also have tie-ups with several 3rd party financing companies. Being said that, we try out best to get your loan approved from 1 of our financing partners. Your loan can be financed from any of the financer's based on which financer finds your profile suitable for loan approval.

How has the brand made itself known and how has it grown in the market?

Kissht a healthy and growing base of customers all over India who avail product loans (loans for purchase of electronics, furniture & consumer durables) as well as personal loans from us. You can visit our media links page to read more about our accomplishments which have been covered by notable media channels.

Some of the media link are given below for your ready reference:

https://yourstory.com/2017/01/kissht-krishnan-vishwanathan-collateral-free-loans/ https://timesofindia.indiatimes.com/trend-tracking/how-alternative-lending-startups-are-rewriting-traditional-lending-habits-in-india/articleshow/59486153.cms https://www.business-standard.com/article/news-ani/intex-technologies-kissht-emi-payment-solutions-tie-up-to-offer-quick-loans-to-consumers-117071801189_1.html https://www.moneycontrol.com/news/business/startup/mumbai-based-lending-platform-kissht-raises-10-mn-led-by-fosun-2434285.html https://economictimes.indiatimes.com/small-biz/money/fosun-leads-a-rs-67-cr-round-in-fintech-startup-kissht/articleshow/61524473.cms

DOCUMENTATION

What are the minimum documents required for loan approval?

  • PAN Card
  • Aadhar (Address Proof) Card
  • Cheque

While the above are our basic requirements, you may be asked 1-2 additional documents based on your profile.

What other documents may be required basis my profile?

  • 3 months Bank Statement
  • Utility Bill

If I do not possess a PAN Card and have never applied for it, can I still avail loan from Kissht?

Unfortunately, we need to validate your PAN Card number to process the application further. You are required to hold a valid PAN card number in order to complete our loan application process.

I do not have my original PAN Card but a photocopy of the same, am I still eligible for the loan application process?

No worries. We will do our best to approve your loan, based on a self-attested PAN card photocopy. To self-attest your PAN card photocopy, provide your signature on the same and upload the image on our web portal/app.

If I do not possess Aadhar Card and have never applied for the same, can I still avail loan from Kissht?

Unfortunately, we need to validate your Aadhar Card number to process the application further. You are required to hold a valid Aadhar card number in order to complete our loan application process.

I do not have my original Aadhar Card but a photocopy of the same, am I still eligible for the loan application process?

No worries. We will do our best to approve your loan, based on a self-attested Aadhar card photocopy or you can even upload your E-Aadhar for the same. To self-attest your Aadhar card photocopy, provide your signature on the same and upload the image on our web portal/app.

When I am trying to apply for a loan through Kissht, I am getting a message stating that my Aadhar/Pan Card already exists. What is to be done in such a case?

No need to worry if you get such a message. This means that you already have a profile created with us in the past and have used your Aadhar/Pan number in that profile. We request you kindly to get in touch with our customer service desk at care@kissht.com or call us at 022-48913044 so that we can update your current contact to let you use your original account instead of creating duplicate accounts as we reject loan application on basis of duplicate accounts as well. You can also use the Live chat option in the Kissht app Download Here or on the Website for the same.

If I do not possess 3 months' worth bank statement, can I still avail an instant cash loan or product loan from Kissht?

3 months' worth bank statement is mandatory for Instant Cash Loan. In case of Product loan, customers are required to provide the bank statements basis their profile evaluation wherein it is mandatory if asked.

Once I take a loan from Kissht, do I need to re-submit my documents when I wish to re-apply for a loan the second time?

No, if you are still staying in the same address as mentioned in your previous loan application then you are not required to re-submit all your documents when you are applying for a second loan from Kissht. Being said that, there are few documents that expire with time (like Rent agreement, Utility Bill and Bank Statement). We require you to re-submit only these expiry based documents and even this requirement may vary from case to case.

What are the different formats in which I can submit or upload my bank statements?

You can –

  • Upload your Bank Statement in a .PDF format (downloaded from Net Banking)
  • Link your NET Banking online using our net banking link powered by Perfios software
  • Take a printout of your 3 months bank statement from the branch with a stamp of the concerned bank on every page/first page of bank statement and upload images/scanned copy of the same on the app/portal
  • Upload images of your Bank Passbook entry for 3 months along with the front page of your passbook.

I have multiple bank accounts. Which bank statement should I upload?

  • In case of Salaried Customers, share the last 3 months' worth bank statement of your Salary Account wherein we can see the inflow of your 3 month's salary
  • In case of Self Employed customers, share the last 3 months' worth bank statement of any of your active bank wherein you have the maximum transactions and the balance is stable or maintained.

Please note that both the Cheque and Bank statement should be of the same bank account. M-Passbook is not allowed.

If I do not possess a cheque from the bank account provided, can I still avail loan from Kissht?

Unfortunately, we need a post-paid cheque of the bank account which you have provided for your Income Proof, as we would deduct your EMI's from the same account. You can apply for a new cheque book or one loose cheque from your bank if permissible by the bank. If you wish to apply for a new cheque book, we can keep your loan application on hold till you receive your cheque book so as to keep your loan from getting rejected.

I do not have a bank account, but I can pay the down payment as well as the EMI's in cash. Am I still eligible?

Sadly, you are not eligible in that case. The customer having an operational bank account is an important part of our process, without which our systems cannot assess the credibility of the loan application. Moreover, EMI payments are auto-debited from the bank account via ECS and in the absence of a bank account ECS registration cannot be done. You can open a bank account in your name and re apply for the loan from Kissht.

Which documents can be submitted as Address proof if I live in my own or family owned house?

If you live in your own or family owned house, you can provide any one of the below mentioned documents as address proof:

  • Aadhar card
  • Driving License
  • Passport
  • Latest Electricity Bill (up to last 2 months accepted, not older than that)
  • Piped Gas Bill (up to last 2 months accepted, not older than that)
  • Property Tax Bill (the bill which shows how much property tax has to be paid during the year by owner)
  • Sales Deed (Agreement signed by owner at the time of buying the flat)

Which documents can be submitted as Address proof if I live in a rented house or as a paying guest?

If you live in a rented house or as a paying guest, you can submit any one of the below mentioned documents as address proof:

  • Notarized Rent Agreement (should not have expired)
  • Aadhar card with rented address mentioned on it
  • Driving License with rented address mentioned on it
  • Passport with rented address mentioned on it

What if the address proof document is in the name of my parent/spouse/sibling/family member's?

No worries, we will accept such address proof provided that you are able to provide a relationship proof document which shows the relation between you and the person in whose name the address proof is submitted. Consider the below situations for example:

  • When address proof is in your Mother's Name-
    Relationship proof can be documents like Passport which show your & your mother's name together OR Birth Certificate / School Leaving Certificate / Ration card / Your Mother's PAN/SSC Certificate/ Aadhar card showcasing her husband's name which matches with the father's name in your PAN card, etc.
  • When address proof is in your Husband's Name-
    Relationship proof can be documents like your Marriage Certificate OR your PAN/Aadhar card showing your husband's name / Ration card, etc.
  • When address proof is in your Brother/Sister's Name-
    Relationship proof can be documents like your family's Ration Card showing your name and your Brother/Sister's name together OR your Brother/Sister's PAN Card/Aadhar card having father's name similar to the father's name mentioned in your PAN/Aadhar card, etc.
  • When address proof is in your Grandfather/Grandmother's name:
    Relationship proof can be documents like your Father's PAN/Aadhar card showing your Grandfather's name OR family Ration card etc.
  • When address proof is in your Uncle/Aunty/Relative's name:
    Relationship proof can be any kind of valid KYC proof which can prove your relation. Ex: Your Pan will have your Father's name and your Father's PAN Card & Uncle's PAN Card will have your Grandfather's Name which would match OR your Father's old ration card which will shows his brother's (i.e. your uncle's) name.

Are there guidelines or steps I need to follow before uploading my Cheque?

Before uploading your signed cheque, you need to ensure the below:

  • The signed cheque should have your name printed on it as account holder/joint account holder
  • The cheque should be Cheque Truncation System (CTS) enabled as non-CTS cheque has been banned by the RBI
  • If your name is not printed on the cheque, you need to upload a page of your recent bank statement OR front page of your passbook which will enable us to cross - verify your name in the bank account
  • If the cheque given is in the name of a Business/Company owned by you (i.e. current account cheque), then you need to upload any one of the below documents which showcases your name alongside the name of your company so as to verify that you are the owner of the company and have the rights to issue cheque's on the company's behalf
    • Gumasta
    • GST License
    • Latest Income Tax Return acknowledgement copy (ITR) of the company

What are the types of Utility bills that I can provide, that are accepted by Kissht?

You can provide any of the below given utility bills. The same needs to be latest 2 months old. In case the bill is not in your name but in your parents/spouse/sibling/family member's name, the same will be accepted once you provide a relationship proof document

  • Electricity bill
  • Gas Bill (Gas Cylinder delivery receipt OR Piped Gas Bill)
  • Broadband Internet Bill (wired internet only allowed, Dongle/SIM card internet not allowed)
  • Water Bill
  • Landline Bill

PAYMENTS

Processing Fee/ Down Payments & Interest

What does processing fee mean?

Processing fee is the fee charged for verification of your basic information and documents, getting the same approved by our credit team as well as for pick-up of your first EMI cheque and signed ECS form from your residence or office address. The company incurs a cost for this entire process which is why a small processing fee is charged to customers.

Is the processing fee same for all types of product?

The processing fee differs based on the product value, product category and the tenure of loan selected by you. The processing fee applicable for you loan will be visible to you at the time of application itself.

Is my processing fee refunded if I cancel my loan application while it is still in process?

We will definitely refund the processing fee to you provided that the loan application is cancelled before our executive visits the provided address for taking your signatures on the NACH (ECS) form. If the application is cancelled after our executive has visited your address, then only down payment will be refunded and not the processing fee. Being said that, cancellation can also be done instantly by calling our customer care desk at 022-48913044 or by using Live Chat option in the Kissht App.

Can I skip paying processing fee and request Kissht to deduct the same from my loan amount at the time of loan disbursement?

No, processing fee has to be paid upfront and we cannot deduct the same from you loan amount. Being said that, you need not worry about losing the processing fee in the event of loan cancellation since we refund 100% of the processing fee at the event of loan cancellation before approval.

Why do I need to pay Rs.235 as Processing Fee for Kissht Digital EMI Card? Is it refundable?

While the actual processing fee is just Rs.199, additional GST is added to the fee which makes the total payment as Rs.235.The Processing fee is the fee charged for verification of your basic information / documents and for getting the same approved by our credit team.

Being said that, the entire amount of Rs.199 is refundable to you once you avail any 1 loan from us. After approval of your 1st loan, you can claim refund of Rs.199 processing fee paid for your Digital EMI Card. To claim refund, feel free to get in touch with our customer service desk at 022-48913044 or write to us at care@kissht.com. You can also use the Live chat option in the Kissht app Download Here or on our Website - www.kissht.com for the same.

Can I cancel my application while it is still in process and get refund of the entire Rs.235 paid as processing fee?

Yes, we do allow you to cancel our application while it in process and the entire processing fee of Rs.235 is refundable to you in such a case.

Why is down payment necessary? Can I get loan with 0% down payment?

A down payment is an indication of your seriousness towards the loan and your commitment towards repaying the same. While we do our best to make our policies more customer friendly, presently we do not offer 0% down payment and you need to pay 10% down payment on all loans taken for purchasing any product.

There are many loan companies and everyone has a different processing fee and some companies charge more than Kissht. What is the reason for this difference?

Every company has a different cost attached to servicing customers based on the process they follow and the economies of scale available to them. As a result, companies with higher economies of scale and lower cost of operation (like Kissht) tend to have a lower processing fee.

I am unable to pay down payment & processing fee from the app. Please help?

We regret the inconvenience caused. One of the possible reasons for this can be due to temporary slowdown in internet connectivity of your phone. In such situations, you can simply request our customer service desk to send you the payment link on your registered email id.

Feel free to get in touch with our customer service desk at 022-48913044 or write to us at care@kissht.com. You can also use the Live chat option in the Kissht app or on our Website for the same.

Why do I see a different Interest rate while selecting my loan tenure and different interest rate in the Terms & Conditions part?

The interest payable on your loan is communicated in 2 different types for ease of understanding. First type is called the "Interest Component" which is visible to you while selecting the tenure of the loan. Interest component is the interest amount as a percentage of the product value. The second type is "Interest Rate" per annum which will be visible to you in the terms & conditions page at the time of submitting your online loan application. It is annualized rate of interest applicable to you. The Interest Component signifies the actual amount of interest that you will be paying as a percentage of product value.

Monthly Instalments/EMI's

What is an EMI?

EMI refers to Equated Monthly Instalment. It simply means refers to a fixed amount paid by you (borrower) to lender at a specific date every month. EMI enables you to pay a portion of your total outstanding loan principal and interest every month so that by end of the loan tenure your loan is fully repaid.

What is my EMI date? When would my first EMI start after the loan approval?

The EMI date is system generated and is fixed at the time of approval. Time gap between loan approval date & first EMI date ranges from minimum 20 days to maximum 50 days depending on date of approval of your loan.

Can I pay my EMI using NEFT/IMPS?

This being our latest feature to ensure hassle free payment, we now provide our customers the option of paying their EMI'S through NEFT & IMPS.

To get started, use the following bank details for transfer of your EMI amount:
Account Number: 77701 +
IFSC Code: IDFB0010209
Bank Name: IDFC Bank
Branch: Prabhadevi Branch, Mumbai
Beneficiary Name: SiCreva Capital Services Pvt Ltd

For example: If your registered mobile number with Kissht is 9753442562, then the account no. that you will use to transfer our EMI amount using NEFT / IMPS will be as follows:
IFSC Code: IDFB0010209
Account Number: 777019753442562
Bank Name: IDFC Bank
Branch: Prabhadevi Branch
Beneficiary Name: SiCreva Capital Services Pvt Ltd

For any further queries, feel free to get in touch with our customer service desk at 022-48913044 or write to us at care@kissht.com. You can also use the Live chat option in the Kissht app or on our Website – www.kissht.com for the same.

Can I change my EMI due date?

Yes, you can change your loan EMI date by paying a convenience fee. Kindly note that EMI dates can be changed only within the available dates for a month i.e. 6th & 9th of a month.

How can I make my EMI payments?

We provide our customers with various options to pay their EMI's like:

  • ECS – We set up an Auto Debit Instruction from your Savings Account so that the instalments are automatically deducted every month
  • Net banking, Debit or Credit Card using the online link for EMI payment available on the Kissht App
  • Wallets, UPI for EMI payment as available on the Kissht App
  • NEFT using VIR (Virtual Account number) – Transfer the EMI amount using NEFT to your dedicated Virtual Account Number created by us and the payment will get updated on receipt of same. To know more about this feature you can read up "Can I pay EMI using NEFT/IMPS?" in our FAQ section
  • IMPS using VIR (Virtual Account number) – Now get your EMI payment updated instantly by transferring the EMI amount using IMPS to your dedicated Virtual Account Number created by us and the payment will get updated instantly. To know more about this feature you can read up "Can I pay EMI using NEFT/IMPS?" in our FAQ section
  • Cash Collection – You can also request cash collection of your EMIs, we will check for the nearby available facility and collect the same accordingly

Can I auto debit my EMI from my digital wallets/payments bank like Paytym Payments Bank, Airtel Payments Bank etc.?

Unfortunately, payments bank accounts do not provide cheque book facility to their customers due to which the ECS/Auto Debit registration is not possible for such accounts .To avail ECS/Auto Debit registration of your Loan EMI, you can provide documents and details of any of your bank account which has a cheque book facility.

What will be my EMI amount?

The EMI amount is calculated by the system and displayed instantly at the time of loan application itself. The EMI amount depends on the product value chosen as well as the tenure that selected for loan repayment. To know more about your EMI amount, you can write to us at care@kissht.com or call us at (022-48913044)

Once I make the EMI payment, by when will it reflect in my loan account?

In case of your 1st EMI, the payment will reflect in your loan account in 5-10 workings days after clearance of the manual cheque provided from your bank. It will reflect instantly if the payment mode is via IMPS through Virtual Account Number present under payment section in our Kissht App.

2nd EMI onwards if you have opted for the ECS payment option, post ECS registration, your auto EMI's get updated in your loan account within 2-3 working days.

If you opt for online payment (Net banking/Debit or Credit Card/Wallets/UPI's) of EMI's then the same will reflect instantly in your loan account as online payments through the payment gateway are directly linked with our loan account and are automated.

Can I pay my EMI in advance?

Yes, we do allow you to pay your EMI 1 month in advance

How will I be intimated about payment date & amount?

You will be receiving automated email & SMS before your EMI date on your registered email id & mobile number. Moreover, in cases of 1st EMI debit by cheque or cases were ECS registration is pending, our team also calls the customers before the EMI date to inform them about the same.

Will late payment of my monthly instalments/EMI invite any penalty or charges?

Well, a late monthly payment/EMI invites a convenience charge along with it. The charge however, will depend on your product price.

What happens if I don't pay my monthly instalment/EMI?

Like any other legal agreements, all loans are legally binding and governed under the RBI regulations wherein not paying your monthly instalment/EMI is a criminal offence in the Indian Court of Law. Your Credit score/CIBIL score will also take a hit due to non-payment of dues.

What happens if my savings account doesn't have the minimum balance due at the time of due date?

The required amount of balance must always be maintained at the time of due date for debiting the monthly payment. Insufficient balance would lead to payment bounce which is a criminal offence in the Indian court of law. It shall also attract a penalty (same as the convenience fee for a ‘no payment') and affect your credit score adversely.

Can I pre-pay all my monthly instalments/EMI?

Yes, you can pre-pay all your monthly instalments/EMI without being penalized.

Can I extend the tenure of my loan after the loan is approved?

Currently, you cannot extend the tenure after a loan has been approved but we are still working on a provision to make that possible for your benefit. Stay Tuned!

What happens if I skip one monthly instalment/EMI? Can I pay it all at once in the next month?

We strongly advise against skipping the payment of your monthly instalment/EMI. Defaulting on an instalment will dip your credit score and you will be charged with a convenience fee for defaulting on your dues. Kindly get in touch with us at care@kissht.com or (022-48913044) for detailed guidance.

Once I pay all my monthly instalments/EMI, how do I get a confirmation on loan closure?

We will send you a No Objection Certificate once you have paid all your EMIs.

Do you give interest free EMI'S?

Depending on the offers for the month or the product availed, we might surprise you with interest free EMIs.

My payment failed but it got debited from my account? What shall I do now?

No worries! Just get in touch with our customer service desk at 022-48913044 or write to us at care@kissht.com. You can also use the Live chat option in the Kissht app or on our Website for the same.

Our customer service team can check if your payment was success or failure. If it's a successful payment , then we will shall update it accordingly and if it's a failed payment then your bank will automatically refund the same to you in 2-3 working days.

In case your bank doesn't automatically refund the failed transaction amount to you, then you can mail the payment details (payment date & amount) to your bank's customer care e-mail id so that they can check the same and release the refund to you at the earliest. Kindly ensure that you send email to your bank using your registered email id as in bank's records.

I have made payment twice for a single transaction. What do I do?

No worries! Just get in touch with our customer service desk at 022-48913044 or write to us at care@kissht.com. You can also use the Live chat option in the Kissht app or on our Website for the same.

Our customer service team can check the double payment made by you and initiate refund for same at the earliest. If the double payment made by you is a failed transaction then your bank will automatically refund the same to you within 2-3 working days.

Whom to contact for payment related issues?

For any payment related issues and queries, feel free to get in touch with our customer service desk at 022-48913044 or write to us at care@kissht.com. You can also use the Live chat option in the Kissht app Download Here or on our Website – www.kissht.com for the same.

LOAN APPLICATION STATUS

How do I check the status of my loan application?

You can reach us at care@kissht.com or call us at (022-48913044) between 9.30 am to 6.30 pm on all days.

You can also live chat with us through our Kissht App Download Here or on our website www.kissht.com

What is the process for loan approval?

Once you apply for the loan the following is the process involved in approval of our loan:

  • The loan application & the documents uploaded by you are verified by our credit approval team
  • If there is any discrepancy or error in any document, our team will reach out to you to get the same uploaded at the earliest.
  • Once all the documents are approved, our team fixes an appointment at your home/office address to take your signatures on the NACH (auto-debit) form and 1 post-dated cheque for the 1st EMI.
  • After completion of the same, we give Final approval to your loan and the same is disbursed by us.

At what stage do I make the down-payment?

You have to make the down payment or pay the processing Fee depending on the Service availed from us before completing the loan application. We will process your loan application further only after the payment has been made.

What if my loan does not get approved after paying the processing fee and down-payment fee?

Don't worry, we will refund your entire amount if your loan is not approved.

Are there any hidden charges that I should be aware of?

No, there are no unpleasant surprises in the form of hidden charges at Kissht. Our pricing is absolutely transparent.

Do you access my CIBIL score?

Yes, on behalf of our Financing Partner, we have to do it as a mandatory step for verification and eligibility.

What are the various reasons by which a loan application can get rejected?

Approval/Rejection of a loan application is solely at the discretion of Kissht Limited. If your profile doesn't meet our eligibility criteria, your application can get rejected due to various reasons.

Can I know the reason for rejection of my loan application?

Approval/Rejection of a loan application is solely at the discretion of Kissht Limited. If your profile doesn't meet our eligibility criteria, your application can get rejected due to various reasons. In some cases, we do share the reason directly to you via SMS and mail and can only advice to reapply post resolving those issues.

My loan application got rejected even though I made the down payment and paid the processing fee? Why?

Your loan application is incomplete without payment of down payment & processing fee. As a result, when your make the payment, your loan application is considered complete & is the verified by our algorithm based automated credit verification system, which is the first level of verification. If your profile does not match our eligibility criteria, the system immediately rejects your loan application and gives you an option to select the mode for refund of payment made by you as per your convenience.

What can I do if my loan application is cancelled/rejected due to non-eligibility?

Option 1: Kindly re-apply after 3 months to see if you have become eligible, as our system keeps updating your eligibility status every 3 months.

Option 2: Simply ask any other income earning family member / close friend to apply for EMI in their name so that you can get your favourite product on time, if they are eligible for the loan.

How do I check the details of my existing loan?

You can login to the Kissht app Download Here and check your existing loan details under "My Loans" section in the Main menu. It will enable you to check all loan related details like EMI amount, EMI date, total outstanding amount, link for online payment and much more. You can also reach us at care@kissht.com or call us at (022-48913044)

How do I change my personal details such as my address/mobile number/ bank account number? Do I need to send any proof?

For any changes in contact information or personal details, feel free to get in touch with our customer service desk at 022-48913044 or write to us at care@kissht.com. You can also use the Live chat option inside Kissht app & also on our Website (www.kissht.com) for the same.

Can I apply for a loan from Kissht from a physical store?

You can apply for purchase loans for buying products on EMI through any of the local merchant outlets in your area that have tie-ups with Kissht. To know which outlets in your area offer Kissht EMI, simply call our offline helpdesk at 022-3051 5500 and provide your Pin code to our executive who can assist you with the details of the nearest store to your location.

PRE-PAYMEMENT/FORECLOSURE

Can I foreclose my loan?

Yes, we do provide you the facility to foreclose your loan and it can be done easily online. After successful foreclosure, a No-Objection Certificate (NOC) will also be sent to you on your registered email id.

How do I foreclose my loan?

For foreclosing your loan, you can drop us a mail at care@kissht.com or call us at our customer service desk (022-48913044). You can also use the Live chat option in the Kissht app Download Here or on our Website- www.kissht.com for same.

How to foreclose my loan if it is financed by other financing partners of Kissht?

For foreclosing your loan which is financed by our other financing partners, you can simply call the customer service desk of the respective financer and request for the same. They will provide you with a foreclosure payment link or NEFT details so that you can pay the foreclosure amount using the same.

If you do not have the customer care details of your respective financer, we can provide you the same. Just get in touch with our customer service desk at 022-48913044 or write to us at care@kissht.com. You can also use the Livechat option in the Kissht app or on our Website for the same.

Are there any charges for foreclosing my loan?

Good news! As an initiative towards providing better customer service, we have waived off the foreclosure charges on all loans financed by us. Now you can foreclose your loan without any penalties or charges.

Note: If you loan is financed by any of the financing partners of Kissht, then the foreclosure charges, applicable if any, will be as per the terms & conditions of the respective financing company.

Is part payment of loan allowed?

Part payments are not allowed. If necessary, you may foreclose the loan completely.

CANCELLATION & REFUND POLICY

Can I cancel my loan transaction? If yes, how?

While we are always eager to serve our customers, if at all should you ever feel the need to cancel your loan application which is in process with us, you can reach us at care@kissht.com or call us at (022-48913044) and our team will take care of the same. You can also use our Live Chat feature in the Kissht app Download Here or on our website www.kissht.com .

How do I get the refund of my down payment or processing fee paid if my loan application is cancelled or rejected?

In case of cancellation of the loan application from your end or rejection of the same from our end, we offer 2 modes of refund as below. You can select the refund mode of your choice by clicking on the "Check your refund status" option available in the Kissht App Download Here or on the Website (www.kissht.com) post login. If no refund mode is selected by you within 24 hours of cancelling the transaction, our system will automatically process the refund by the "Original mode of Payment"

  • Original Mode of Payment: In this mode, your refund request is initiated through the same payment mode from which you had made the earlier payment.
    Eg: If you have paid using your credit card, the refund will be sent to the same credit card account itself. You can expect to receive the same within 3-7 working days.
  • NEFT transfer: In this mode, your refund request is initiated by NEFT. Here you need to enter your bank details on which you prefer to receive the refund and based on those details only we will refund the amount. You can expect to receive the same in your account within 2-3 working days.

Is the process any different for processing fee refund?

The process remains the same for Processing Fee refund as well. However, the loan application needs to be cancelled before our executive visits your provided address for signature needed on the ECS form. In case the application is cancelled post that, then we can refund only the down payment and not the processing fee.

My refund has been processed but I still haven't received the credit in my account. What do I do?

Although rare, there might sometimes be a delay due to reasons like wrong bank details given for NEFT refund OR refund amount held in suspense account by your bank. Kindly get in touch with our customer service desk at 022-48913044 or write to us at care@kissht.com. You can also use the Live chat option in the Kissht app or on our Website www.kissht.com for the same.

If your refund is processed by ‘NEFT Mode', we will give you the UTR no. for the same so that you can check with your bank regarding reason for non-clearance of same.

If your refund is processed by ‘Original Mode', we generate an ARN number (Acquirer Reference Number) as soon as we make the transfer. The ARN number can be used by you to track the payment details and usually the transfer is complete within 2-3 working days. In case, the time exceeds the same, then our team shall share a readymade chargeback email format with you, that will have all the details of you refund. You simply need to forward this email to your bank's customer care e-mail id so that they release the refund to you at the earliest. Kindly ensure that you send email to you bank using your registered email id as in bank's records

GENERIC QUERIES

Can I reschedule my NACH appointment?

NACH appointment is a simple 2 min appointment were our executive will take your signatures on the NACH form (auto debit form) and will take 1 post-dated cheque from you. So we would recommend for you to be available on the date of NACH appointment. Being said that, if you still wish to re-schedule your appointment due to some emergency, you can call our customer care desk at 022-48913044 OR use Live chat option on Kissht app or on our website www.kissht.com.

I forgot my password. How do I login to Kissht App/Website?

No worries! Simply select ‘Use OTP instead' option available on the login page and get an OTP on your registered mobile number for instant login.

I am not able to get OTP on my registered mobile number and I don't have a password too. What do I do now?

Don't worry, we have got you covered. Simply click on ‘Forgot Password' option available on the login page and enter our registered email id so that we can send a link on our email id for changing your password. Just click on the link that you receive on your email id and enter a new password of your choice. Now login to the Kissht app or website using this newly created password and you are good to go.

What are the other charges that may be levied?

EMI Bounce Charges - Cheque/Auto-Debit Return Charges: Rs.350
(Applicable in cases were EMI payment by Cheque/ECS has bounced due to negligence of borrower for ex: insufficient balance in bank account / sign mismatch on cheque / Bank Account closed by customer, etc.)

EMI Late Payment Charge - 3.50% per month on total outstanding EMI amount (Applicable in cases were the borrower has failed to pay the EMI on or before the scheduled EMI date).

Swapping Charges Changing the registered bank account details for ECS/Auto Debit of EMI - Rs.500 Changing the Post-dated cheque given for 1st EMI debit - Rs.500
(Applicable in cases where you have placed special request for change in registered bank account details).

Other Charges - For physical pickup of Cash/Cheque for outstanding EMI payment – Rs.200 For re-pickup of fresh ECS/Auto-Debit mandate from your address - Rs.200 (Applicable in cases where you have placed special request for physical pick-up of Cheque / Cash / ECS mandate for recurring EMI payments. ECS Mandate re-pick happens in cases where your bank has rejected the ECS mandate due to sign mismatch or similar other issue which is dependent on your instruction given to bank).

Note: GST will be applicable on the above charges. The rates shown above are exclusive of GST.

How to change the bank details on my ECS mandate?

For any changes in ECS Mandate, feel free to get in touch with our customer service desk at 022-48913044 or write to us at care@kissht.com. You can also use the Live chat option in the Kissht app or on our Website www.kissht.com for the same.

What is CTS cheque?

The Reserve Bank of India (RBI) has made it mandatory from the year 2013, for all the cheques to be CTS (Cheque Truncation System) compliant. In order to identify if your cheque is CTS compliant or not, you need to see if the word "CTS-2010" is printed on the left hand side of the cheque near perforation. If yes, then it is a CTS Cheque and will be accepted by us for loan approval.

Where can I reach Kissht?

You can mail us at care@kissht.com or call our customer service desk at (022-48913044). You can also use our Live chat option available on the Kissht App Download Here or on our website at www.kissht.com

What if I am not satisfied with the response provided by the Customer Service Desk?

Though we doubt that your queries wouldn't be resolved by our dedicated customer service desk, you could always ask for a call back from the Customer Service Manager and within 1 hour to a maximum of 24 hours, our Customer Service Manager shall personally call you back with a final resolution on your query/problem

PRIVACY & SECURITY

Can members of my family or my friends call Kissht and get information on my existing loans?

We value the privacy and security of your financial transactions. As a result, account related information is only provided to the customer and not to any family member, friends or 3rd party.

What is the safety of online payments made on the website/app?

The payment made by you online on our website or on our mobile app is fully secured by our trusted payment gateway partner – PayUBiz & RazorPay

For any payment related issues and queries, feel free to get in touch with our customer service desk at 022-48913044 or write to us at care@kissht.com. You can also use the Live chat option in the Kissht app & Website for the same.

Is it Safe to link net banking on website or app?

As part of basic documentation for loan approval, some customers are required to provide bank statement as income proof. For the convenience of our beloved customers, we provide the facility to instantly link your Net Banking account to your loan application so that you need not upload any bank statements separately. Just by linking your net banking, we will be able to fetch your bank statement for last 6 months instantly. Kindly note that we only get one-time access to your latest bank statement and no other banking data is revealed to us. Your net banking session is logged out immediately after the linking of statement is completed. This service is completely secured by Perfios, which is recognized & authorized by many banks in India to provide this service.

If your Bank name is not available in the list of banks available with Perfios, then this facility will not be available to you.

REFERRALS & TIE -UPS

Can I refer friends and earn discounts?

Yes, you very much can. On the home page, there is an option called ‘Earn Discounts'. Please click on that option to get your unique referral code and share it with your friends & contacts.

Ask them to use this code while applying for any loan through the Kissht App. For every loan that is taken and fully repaid by your friend, you become eligible for a discount of Rs.300 on the processing fees of your next purchase on Kissht App. The more friends you refer, the more discounts you get.

PRODUCTS

Digital EMI card:

What is a Digital EMI Card from Kissht and what are its benefits?

Kissht's Digital EMI Card has been introduced to give the customer a hassle free experience and a smarter way to shop or get a quick emergency loan with the provision of EMI without the hassle of a credit card.

The Digital EMI Card gives you a preapproved credit limit which can be used to shop at over 3000+ offline stores,50k+ online affiliated store partners and also to avail instant cash loans. Some major benefits would include:

  • Instant Process
  • No physical documentation
  • 100% online process
  • 0 %* interest available

How do I apply for a Digital EMI Card from Kissht?

  • Login to the Kissht app Download Here OR login to our Website www.kissht.com
  • Select "Activate Digital EMI Card"
  • Fill basic information
  • Pay Processing fee (100% refundable if card is not approved by us or if cancelled by the user before approval)
  • Upload soft copy of minimum required documents
  • Our credit team will verify your documents and approve your card accordingly
  • A Wallet amount is assigned to your card and your card is ready for use

In case of any query, you can reach us at care@kissht.com or call our customer service desk at (022-48913044). You can also use our Live chat option available on the Kissht App or on our website at www.kissht.com

What is the basic eligibility criteria for availing Digital EMI Card at Kissht?

  • The customer needs to be an Indian Citizen with a minimum monthly income of Rs.12, 000/- (salaried or self- employed).
  • Creditworthiness is measured not only by your CIBIL Score but also by studying your digital footprint in addition to the information in the public domain such as your Aadhaar number and PAN card to assess how likely you are to repay your loan successfully.
  • Positive spending habits such as paying bills on time, accurate personal information in public domain such as Aadhaar Card and a good plan for repayment would increase the eligibility

Can I use the Digital EMI card in the form of a debit/credit card to make payment on any website?

As the name suggests, the Digital EMI card is simple a virtual card that shows you the wallet amount which is available for you to take as loan. You cannot use the card details on any online website for making payments.

What is the process of approval of Digital EMI Card from Kissht?

  • Once you select a product or cash loan amount online, our customer service team will get in touch with you to get your loan approved and will also call you to fix a quick appointment with you wherein an executive visits your home address or office address to collect your signatures on ECS form and 1 post-paid cheque for the first EMI amount.
  • After our appointment is completed, our credit team gives final approval for your loan at the earliest and the disbursal of loan is initiated.

Kindly note that you may be required to upload 1 or more documents once again if you apply for a loan after more than 30 days of Digital EMI card being approved. The reason being that some of your documents can get outdated in 30 days like Rent Agreement, Utility Bill, Bank Statement, etc.

Where can I use my Digital EMI card?

You can use your card in any of the below mentioned platforms. Just ensure that the product/loan amount that you are applying for is within the wallet limit assigned to your card. Also, the card is usable only at Kissht merchant network in online as well as offline space.

Online Product Loan:
Once you get an assigned limit on your card, you can go ahead & use the "Start Shopping" option in Kissht app to select from a wide range of products available from the various online merchants.

Online Cash Loan:
You can also use the card limit to avail cash loan by clicking on "Get Instant cash" option after logging on to Kissht App or on our Website at www.kissht.com

Offline Product Loan:
You can walk-in to any Kissht enabled offline store and buy the product of your choice using the limit available on your Digital EMI card. You just need to inform the store merchant that you have a pre-approved Digital EMI Card so that he can do the needful accordingly.

What if I cancel the Digital EMI card after receiving final approval?

If you cancel the card after final approval, then you will not be eligible for refund of the Processing fee of Rs.235. We suggest you keep the card active instead of cancelling because the card is active for lifetime and does have any expiry or annual charges. So whenever you feel like using the card it will be available for you.

Can someone else use my Digital EMI Card?

While we offer you the flexibility to use your Digital EMI card at various online as well as physical stores associated with Kissht, we have also taken due care to ensure that nobody misuses this card by applying for loan on your behalf. In order to ensure safety and security of your card transactions, we call on your registered mobile number to confirm your loan application before processing the same and once your confirm to have applied for a loan only then do we process your application. We also send informational alerts on your registered email id for every loan application made using your Digital EMI card.

In addition to this, for every loan application, we send an executive to collect your signatures on the auto-debit form and 1 post-paid cheque for the 1st EMI. This physical verification process also helps us confirm the identity of the applicant. Thus, our process ensures that nobody else applies for loan in your name without your consent.

Instant cash

What is Instant cash?

Instant cash is a form of personal loan that can be applied for & approved online. We directly credit cash to your bank account once the loan is approved.

Why should I apply for Instant Cash? How can it help me? How is it different from a personal Loan?

Yes we do agree that Instant Cash is a subset of Personal Loan but we have specifically designed it keeping in mind that our customers might need petty cash to tide over some personal emergencies.

We always go by the belief that "When you don't have cash, even a small emergency can destroy your momentum". To help out our customers in such situations, we provide instant cash loans that are directly credited into your bank account post approval.

What is the choice of loan amount available under Instant Cash?

Instant cash loan is available for –

  • 10,000/-
  • 25,000/-
  • 35,000/-
  • 50,000/-

How do I know whether I am eligible for Instant cash?

  • You need to be an Indian Citizen with a minimum monthly income of Rs.15, 000/- (salaried or self- employed) and provide 3 months' worth bank statement as Income Proof
  • Creditworthiness is measured not only by your CIBIL Score but also by studying your digital footprint in addition to the information in the public domain such as your Aadhaar number and PAN card to assess how likely you are to repay your loan successfully.

Positive spending habits such as paying bills on time, accurate personal information in public domain such as Aadhaar Card and a good plan for repayment would increase the eligibility

How to apply for Instant cash?

  • Login to the Kissht app Download Here OR you can login to our website at www.kissht.com
  • Click on "Get Instant Cash" and select the cash loan amount of your choice
  • Fill basic information
  • Pay Processing fee (100% refundable if loan not approved by us or if cancelled by user before approval)
  • Upload soft copy of minimum required documents
  • Our credit team will verify your documents and approve your loan accordingly
  • Cash is disbursed to your bank account by NEFT post loan approval

In case of any query, you can reach us at care@kissht.com or call our customer service desk at (022-48913044). You can also use our Live chat option available on the Kissht App or on our website at www.kissht.com

Can I apply for more than 1 Instant Cash loan?

You can only apply for one Instant Cash Loan at a time. You can reapply only after the 1st Instant Cash loan has been fully repaid by you.

How will I get the loan amount after approval?

Once approved, your loan amount will be credited directly into your bank account within 2-3 working days.

What will be the repayment schedule of the loan?

Depending on the amount of personal loan that you choose, your repayment schedule can range from a minimum of 3 months up to a maximum of 9 months.

How long does it take to get a loan approved using online process?

If you upload the correct documents at the time of loan application itself, the loan approval can happen in approx. 3 working days.

What is the process for approval of Instant Cash loan at Kissht?

  • Once you apply for a loan, our credit team verifies your documents within a minimum of 4 hrs to a maximum of 24 hrs.
  • After docs are verified & approved, our team fixes a quick appointment with you and an executive visits your home address or office address to collect your signatures on ECS form and 1 post-paid cheque for the first EMI amount.
  • After our appointment is completed, our credit team gives final approval for your loan at the earliest and the disbursal of loan is initiated.

Is there a requirement of security/guarantor?

No, we do not require any security or guarantor for approving your loan. Once we verify your basic information & documents, your loan will be approved by our credit team.

Product Loan

What is a Product Loan?

Product Loan simply refers to a loan given for purchase of any product so that you can buy your favourite products easily on EMI. Kissht's product loan enables you to apply as well as get approval for your product loan online without the hassle of dealing with too much paperwork & submission of documents.

Be it shopping for the latest gadgets like mobiles and laptops, buying essential electronics like fridge or refrigerator or gifting the latest jewellery for an upcoming occasion, Kissht product loans enables you to fulfil your product purchases with the help of its online loan application & approval platform. Download the Kissht App now to shop on EMI.

You can use our varied methods of payment like Debit Card, Credit card, Net Banking, Wallets, UPI's and NEFT/IMPS transfer to make the down payment on the App.

Can I buy multiple product loans at the same time?

At a time, you can apply for only 1 product loan. Another loan can be applied only after at least 1st EMI of previous is paid by you. This is applicable for online applications.

In case of offline purchase from stores that have tie-up with Kissht, you can bundle a maximum of 5 products and apply for a single loan covering all 5 at once. Just ensure that none of the 5 products selected are identical in nature and are different from each other.

I want to purchase later, can I apply for a pre-approval?

Yes, you can take a line of credit and buy later either from us or our merchant partners. For this you need to apply for Digital EMI card.

How will the product loan amount be disbursed?

Payment happens to merchant directly, so you do not have to worry about the same. Once your loan is final approved, the merchant ships the product to your residential address as mentioned in your address proof submitted by you for loan approval.

Can I request for delivery of product at any address of my choice?

If you are taking a product from us on EMI then delivery can only be done at your current residential address as given by you in address proof document.

Being said that, we do understand that sometimes you may need delivery at another address or at the address of a third party whom you want to gift the product. To accommodate this need of yours, we allow you to take a gift voucher of Amazon/Flipkart instead of taking a product. The value of the voucher will be equivalent to the product value chosen by you during loan application. This voucher can then be used by you to order product yourself online from Amazon/Flipkart respectively and enter any deliver address of your choice.

What if the products that I receive is damaged?

We do not have a return & refund policy. However, you can replace the product in case it is defective/damaged. Replacements are subject to the respective e-commerce portal's return policy.

What is the procedure to return and get a refund for my purchase?

Balance and you can immediately start shopping for your required product online and pay for same using our Wallet balance.

What will be the loan repayment schedule/tenure of the loan?

You can choose any one loan repayment schedule/tenure out of 6, 9, 12, 15 & 24 months depending on your convenience. Being said that, some products may not have all tenures available for selection and may just give a choice of 2-3 tenure options out of the above. The availability of various tenures for a product depends on the type of product as well as its price and this is automatically verified & displayed by the system at the time of application.

How long does it take to get a loan approved using online process?

For online applications, if you upload the correct documents at the time of loan application itself, the loan approval can happen in approx. 3 working days.

For offline applications, once you submit the correct documents at the store which has tie-up with Kissht, the loan approval can happen in less than 30 mins and you can walk-out with the product immediately on approval.

For product loans, which offline stores do you have tie-up with?

Kindly get in touch with our offline customer service desk at 022 – 67482419 / 420 to know the nearest store based on pincode.

What is the process for online loan approval?

Online Application

  • Once you apply for a loan, our credit team verifies your documents within min 4 hrs to maximum 24 hrs
  • After docs are verified & approved, our team fixes a quick appointment with you and an executive visits your home address or office address to collect your signatures on ECS form and 1 post-paid cheque for the first EMI amount.
  • After our appointment is completed, our credit team gives final approval for your loan at the earliest and the disbursal of loan is initiated.

Online applications with merchant websites that have tie-up with Kissht

  • Once you apply for a loan on websites of companies/brands that we have tie-up with, our credit team verifies your documents within min 4 hrs to maximum 24 hrs.

How many product loans can I take?

There is no limit as such on the number of loans that you can take, instead it depends on the total amount that you are eligible for. The total loan amount that you are eligible for is known as the wallet amount and the same will be visible to you on your Kissht App as well as when you login to Kissht.com website.

Kindly note that approval of loans (be it first loan or consecutive loan) completely depends on the credit team.

Vacation Loans – Make My Trip:

What is the Make My Trip loan?

We enable you to apply for Tickets & Tour booking using EMI on MakeMyTrip.com for your dream vacations. You simply need to mention the amount of loan that you need for your ticket or tour booking and we will provide you the same on easy EMI's.

What is the limit for the loan amount for ticket & tour bookings at MakeMyTrip?

You can apply for any amount between 5,000/-* to 2,00,000/-* depending on your dream vacation's expected expenses.

How do I know whether I am eligible for MakeMyTrip loan?

  • You need to be an Indian Citizen with a minimum monthly income of Rs.15,000/- (salaried or self- employed)
  • Creditworthiness is measured not only by your CIBIL Score but also by studying your digital footprint in addition to the information in the public domain such as your Aadhaar number and PAN card to assess how likely you are to repay your loan successfully.
  • Positive spending habits such as paying bills on time, accurate personal information in public domain such as Aadhaar Card and a good plan for repayment would increase the eligibility

    How to apply for MakeMyTrip loan?

    • Login to the Kissht app Download Here
    • Click on "Start Shopping" and select "MakeMyTrip" from the list of online merchants available
    • Select any 1 type of voucher out of ‘Ticket Booking', ‘Tour Booking' OR ‘Tour & Ticket Booking'
    • Enter the amount of loan that you wish to take for your dream vacation based on your expected expenses for same
    • Fill basic information

    1 customer profile to another and are not fixed. These will be checked only when the loan team receives a new loan application from you.

    What will be the repayment schedule of the loan?

    Depending on the amount of MakeMyTrip voucher that you choose, your repayment schedule can range from a minimum of 6 months up to a maximum of 24 months.

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