USER GUIDE

• Steps for Creation – Registration of new mandate

  • Choose the E-mandate option during the onboarding process.

  • Complete your E-mandate form using either your debit card or net banking

    • E-Mandate via Debit Card- Enter debit card details registered in your name.
    • E-Mandate through Net-banking- Input net banking credentials registered in your name.

  • After entering the details, you will receive an OTP on your registered mobile number.

  • Enter the OTP received on your mobile and click "Submit."

  Alternatively, you can choose the UPI autopay option. Select your UPI app or enter your UPI ID. To verify your UPI ID, transfer ₹1, which will be refunded after successful registration.

• Steps to Amend an Existing Mandate-

  • Requests to update bank details for ECS/Auto Debit will be processed by following these steps:

    • Click here to submit your request/ticket and attach the required documents, such as a cancelled cheque, bank passbook, or bank statement.
    • The bank details provided are in the name of the borrower.
    • After submitting your request, you will receive a link to provide consent for approvingthe new mandate.
    • The existing e-mandate will be canceled once the new e-mandate reference has been created.

  • The EMI frequency and debit type will remain the same as these are fixed for loan products.

  • The due date is predetermined, so we cannot accommodate changes to the EMI date.

• Steps to Cancel- Process for permanently canceling the Mandate.

  • The mandate will be cancelled only if the loan is terminated or fully repaid.

  • The mandate will remain active as long as the loan is still ongoing.

  • Click here to submit your request/ticket, please provide the following details:

    • Registered mobile number
    • Loan number
    • E-mandate reference number (if available).

  • The team will review the details and send a final update via email within 14-21 working days.

• Steps to Revoke/Suspend the Mandate.

  • We will retain the e-mandate until the loan is either closed or cancelled, as the customer has utilized the loan.

  • Click here to submit your request/ticket, please provide the following details:

    • Registered mobile number
    • Loan number
    • E-mandate reference number (if available)

  • Please note that this option will only be available if approved by the Company according to its current policy. Approval details will be communicated via email.

RELATED VIDEOS

• NPCI registration process for Debit card or Net banking, view this video: {https://www.youtube.com/watch?v=h6HnB3Olg8U }
• NPCI registration process for UPI autopay, view this video: {https://www.youtube.com/watch?v=b6-5quFkoXY}