WHAT IS THE PROCEDURE TO RETURN AND GET A REFUND FOR MY PURCHASE?
We do not have a return/refund policy. However, you can replace the product in case it is defective/damaged. Replacements are subject to the respective e-commerce portal\'s return policy.
WHAT IF THE DELIVERY IS DELAYED?
The delivery totally depends on our merchant partners! If it’s delayed then that’s unusual. Please get in touch with our customer support team.
WHAT IF I DON’T WANT TO BUY THIS PRODUCT ANYMORE AND WANT TO CANCEL MY LOAN?
If you want to change the product you can always do that through the app via the side menu swiping right on the application. If you want to cancel the product, don’t hesitate to get in touch with our customer support team at firstname.lastname@example.org. We would love to help you 24*7
WHAT IF THE PRODUCT IS NOT AVAILABLE ON Amazon ANYMORE?
You can opt for a different product with voucher code or you can wait for the product to be available. If you wish, you cancel the loan by sending us an email at email@example.com.